Our Team

Outstanding service starts with an outstanding team. Meet the professionals behind Springbrook Insurance Agency.


Russ Drop ShadowRuss Lail, President/Agent/Broker- Commercial Lines

Russ attended Springbrook High School in Silver Spring, Maryland which is where the company name originated. He played collegiate soccer at Montgomery College in Maryland and the University of South Florida. In 1974 he graduated from the University of Maryland with a degree in Wildlife Management.

Upon moving to San Diego, Russ obtained his insurance license in 1981 and his Certified Insurance Counselor designation in 1994. With over 35 years in insurance, Russ has extensive experience with personal lines, commercial lines and life insurance in San Diego County. In 2006, he formed Springbrook Insurance Agency to concentrate on serving the Non-Profit sector.

Russ lives in San Diego with his wife, Cindy. They have two children and grandchildren. His hobbies include kayaking, biking, coaching soccer and landscape gardening.


John & Charlene Drapp, Owner/Agent/Broker

Personal Lines, Group Health, Life & Commercial Lines

John- born and raised in Cincinnati OH, graduated from the University of Cincinnati and worked for Proctor & Gamble until moving to San Diego in 1994.

Charlene- born in Bradford, Pennsylvania then moved to San Diego, Los Angeles, Carson City NV, Tallahassee FL and Cincinnati OH. Attended San Diego State University.

John & Charlene have brought up two children in San Diego and live in Bankers Hill, San Diego. They enjoy spending time at Balboa Park & Museums and walking around San Diego Downtown/Bay & Little Italy.

John & Charlene started a new insurance agency in 1995- Insurance Services of San Diego (ISSD). ISSD & Springbrook combined agencies in 2013 to offer a full range of insurance products from Personal Lines to Commercial/Business Insurances.


Leigh Drop ShadowLeigh Shelton,
Customer Service Representative Commercial Lines

Leigh moved to San Diego from Pensacola, FL in 1997.   She has two children and her hobbies include roller skating and cooking.   Leigh has been in the insurance industry since 1991.


Jennifer Lail, Agent- Commercial Lines

Jennifer was born and raised in San Diego and has been working in the insurance industry since 2010.
Outside of the office, she enjoys spending time with her husband and their two children, traveling with their trailer exploring new places.


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